I'm Bouncing - Family owned and operated since 2015
Frequently Asked Questions
When is the best time to reserve equipment for my party or event?
You should plan on reserving the necessary equipment as early as possible before your event date.Â Without a reservation, we cannot guarantee that the items you want will be in stock.Â If you are unsure of the exact number of guests, we can always modify the reservation to suit your needs at no additional charge.
How do I make a reservation?
Please call our office to make a reservation.Â A 30% non-refundable deposit is required for most reservations and can be paid by cash, check, or credit card.
How do I get a quote for my party or event?
For most events or parties, a general quote can be given over the phone or by email.Â For larger events, we may need to send a representative to meet in person to go over event needs and view the event space.
How does pricing work?
Pricing is based on a full, single day rental. If you require a longer rental, please call us for more information.
When is final payment due?
Final payment is due on delivery unless prior arrangements have been.
We accept cash, check, or credit card (Visa and Mastercard).
You may also prepay at anytime!
Should I do anything with the items before you pick them up?
We would love it if you could wipe down tables and stack the chairs and leave them under the tent.Â Please place rented table linens in the bag provided and place under the tent.Â Please do not attempt to take down the tent structure.
What happens if items are damaged or lost?
The customer is responsible for all items from time of delivery to time of pick-up.Â Â The customer will be charged replacement or repair costs for lost, stolen, or damaged equipment due to misuse or negligence.
Do you delivery to my city/town?
We deliver to the north and south forks.
What are your delivery fees?
Please refer to the delivery fees on the contact us page.
What time will you deliver my items?
We will schedule delivery with you upon reservation
What if I need a special time for delivery or pick-up?
We will try to accommodate your request for any special delivery or pick-up times whenever possible. Extra charges typically apply when a â€œSame Day Delivery and Pick Upâ€ of rental items is needed.
Do I have to be home for delivery?
We recommend that you or a representative be present at the time of delivery to ensure that your items get delivered to the correct location.Â If you cannot be home, we will deliver the items to a pre-designated location.
Do the delivery crew set up the equipment?
All tents will be properly set-up and secured by our trained personnel.Â Lighting, sidewalls, and dance floors will be installed per the customers request.Â Tables and chairs will be stacked underneath the tent or in a designated location at no extra cost.
Can you install tents over decks, patios, or driveways?
Yes. Our pole tents can be installed over decks, patios, or driveways given the space needed.Â Sometimes this requires special staking or water barrel anchoring, so please let us know what type of surface you plan to place the tent.
Are your tents fire retardant?
All our tents have a certificate of flame retardancy and certified by the California State Fire Marshall (the state with the most stringent fire codes in the nation).Â We will be glad to email or fax a copy of the certificate to you upon request.
Do you have insurance?
Great question!Â Some tent companies may say they have insurance but you can never be sure.Â We will be glad to provide you with a copy of our insurance certification upon request.